❓ Frequently Asked Questions
mbajee FAQ — Answers to all your questions
On this page you will find clear and straightforward answers to any questions you have about accounts, deposits and withdrawals, bonuses, cricket betting, and security.
This FAQ page has been created with the convenience of mbajee Bangladesh players in mind. It covers everything in detail — from opening an account and depositing or withdrawing money via bKash or Nagad, to cricket betting, slots, live casino, bonus terms, and responsible gaming. If you cannot find the answer to a question here, our 24/7 live chat support team is always ready to help.
Account and Registration
5 questions
To open an account at mbajee, you need an active mobile number, a username, and a password. Enter accurate details in the registration form — especially your mobile banking number, which will be used for transactions later. Providing incorrect information may cause withdrawal issues down the line. The whole process takes just a few minutes.
You must be at least 21 years old to open an account and play at mbajee. We believe in responsible gaming and do not approve accounts for anyone under 21. Please provide accurate information when your age is verified.
No. Each person may hold only one mbajee account. Attempting to open multiple accounts may result in all accounts being permanently closed and balances being forfeited. If you cannot access your existing account, reset your password from the login page or contact us via live chat.
Go to the login page and select the "Forgot password?" option. Enter your registered mobile number and a verification code will be sent to you. Use the code to set a new password. The whole process takes 2-3 minutes. If you run into any issues, contact our live chat support.
Yes, mbajee is fully optimised for mobile browsers. Visit mbajee.cam from the browser on any Android or iOS device, log in to your account, and start playing right away. You can use all features without downloading a separate app.
Deposits and Withdrawals
5 questions
Depositing from bKash to mbajee takes anywhere from a few seconds to 2 minutes. Select bKash on the payment page, enter the amount, follow the instructions, and enter your PIN — your balance will be credited immediately. The minimum deposit amount is ৳100.
Absolutely. In addition to bKash, you can easily deposit funds at mbajee using Nagad and Rocket as well. All three methods allow you to start depositing from as little as ৳100, and the process is completely secure. Choose whichever mobile banking method you prefer.
The minimum withdrawal amount from mbajee is ৳800. After submitting a withdrawal request, your money typically arrives in your bKash, Nagad, or Rocket account within 15 minutes to 2 hours. In most cases the process is completed even faster.
mbajee does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their standard transaction charges. Check your mobile banking app for details on those fees.
Withdrawals are normally completed within 15 minutes to 2 hours. If you still have not received your money after that time, first check the transaction history in your account. If there is still an issue, contact our 24/7 live chat with your transaction ID and the team will be ready to resolve it quickly.
Games and How to Play
5 questions
To bet on BPL (Bangladesh Premier League) matches, go to the cricket betting section. Browse the list of ongoing or upcoming matches, select the match you want, choose your bet type (match winner, toss, total runs, etc.), enter your stake, and confirm. Make sure you have enough balance in your account before placing a bet.
mbajee has a large collection of slots from leading providers including PG Soft, Pragmatic Play, and JILI. You can play many popular titles including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. Visit the Slots section to browse the full collection.
Yes. mbajee offers live casino games from internationally recognised providers such as Evolution Gaming and Ezugi. These providers ensure verified RNG and fair play through independent auditing bodies. Ensuring equal opportunity for all players is our priority.
Aviator is a crash-style game by Spribe. A plane takes off and a multiplier keeps rising — you need to cash out before the plane crashes. If you cash out at the right moment, you win according to that multiplier. The game also offers auto bet and auto cash out features.
Yes, mbajee offers live betting on major cricket tournaments including the T20 World Cup and IPL. You can place bets at different points during a match as the odds shift in real time. Go to the Cricket section to see the list of ongoing matches.
Bonuses and Promotions
5 questions
After opening a new account, you will automatically receive a 200% bonus on your first deposit — up to ৳20,000. For example: deposit ৳1,000 and ৳2,000 in bonus will be added, giving you a total balance of ৳3,000. The wagering requirement for this bonus is 25x. If a promo code applies, be sure to enter it before making your first deposit.
A 25x wagering requirement means you need to place bets totalling 25 times the bonus amount before you can withdraw. For example, if you receive a ৳2,000 bonus, you must complete ৳50,000 in bets. The contribution rate may differ across games — see the full terms on the Terms and Conditions page.
Under the mbajee VIP program, you receive weekly cashback based on your losses. You can earn up to 0.2% cashback at Bronze level, 0.4% at Silver, 0.6% at Gold, and 0.8% at Platinum. Playing regularly and increasing your account activity allows you to move up to the next level.
mbajee provides various promotional voucher codes from time to time. These codes can be found on the Voucher page. To use a voucher, enter the code in the designated box when making a deposit — the relevant bonus or benefit will be added automatically.
Yes, you can deposit without taking a bonus if you prefer. If you do not select the bonus option or decline the bonus at the time of deposit, you can play with only your own funds and withdraw at any time. Choose this option if you want to withdraw directly without any wagering requirement.
Security and Responsible Gaming
5 questions
Yes. mbajee uses SSL encryption technology to keep all data secure. Your personal information, transaction details, and password are stored with the highest level of security. Information is not shared with third parties. Read our privacy policy for full details.
If you feel that gaming is having a negative effect on you, you can use our self-exclusion feature. Request a temporary or permanent break from Account Settings, or contact us via live chat or by emailing [email protected]. You will find more details on the Responsible Gaming page.
mbajee places the highest priority on responsible gaming. If you feel you are struggling to control your gaming, talk to our support team — they can provide the right guidance and point you to helpful resources. Detailed support information is available on our Responsible Gaming page.
Yes. As part of responsible gaming, you can set your own daily, weekly, or monthly deposit limits. To use this feature, check Account Settings or let our live chat support know. Stay within your budget — that is our encouragement to you from mbajee.
The mbajee support team is available 7 days a week, 24 hours a day, with full support in Bengali. Click the live chat button on any page of the site for immediate assistance. To reach us by email, write to [email protected].
Still have questions?
Our support team is available 24/7 to assist you in Bengali. Contact us via live chat or email.
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