mbajee Privacy Policy

1. Introduction

mbajee is a trusted online casino and betting platform in Bangladesh. This Privacy Policy ("Policy") explains how mbajee collects, uses, stores, and protects your personal information. When you visit our website mbajee.cam, register an account, or use any of our services, you agree to the terms of this Privacy Policy.

We believe your privacy is a fundamental right. We therefore commit that your personal information will never be sold or distributed to third parties without authorization. Please read this policy in full, and if you have any questions, contact us at [email protected].

2. Information We Collect

When you create an account and use our services at mbajee, we may collect various types of information. This information falls into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity verification documents (copy of national ID card or passport)
• Financial information such as bKash, Nagad, or Rocket account details
• Security questions and password

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Time spent on the website and pages visited
• Data collected through cookies and similar tracking technologies
• Login and logout times and location
• Gaming activity history and transaction records

3. Purpose of Using Your Information

We use collected information only for legitimate and necessary purposes. mbajee uses your information for the following reasons:

• Account Management: To create, verify, and manage your account.
• Identity Verification: To confirm that you are at least 21 years of age and to prevent fraud.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Service Improvement: To analyze user experience and further improve the platform.
• Customer Support: To help resolve your issues.
• Promotional Communications: To send offers and updates with your consent.
• Legal Compliance: To comply with applicable laws and regulations.
• Responsible Gaming: To identify excessive play patterns and provide support where needed.

4. Sharing and Disclosure of Information

mbajee never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We may share limited information with our technology partners, payment processors (bKash, Nagad, Rocket), and gaming software providers. These parties are required to process data only in accordance with our instructions and are not permitted to use it for any other purpose.

4.2 Legal Requirements

If we are legally required to disclose your information due to a court order, direction from a regulatory body, or legal process, we may do so.

4.3 Fraud and Abuse Prevention

Information may be shared with relevant authorities in the interest of cooperating in investigations into money laundering, fraud, or other illegal activities.

5. Data Protection and Security

mbajee follows industry-standard security measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data sent to and received from the website is encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored on high-security servers.
• Access Controls: Only authorized staff can access your information.
• Two-Factor Authentication: An additional layer of security is in place to protect your account.
• Regular Security Audits: Regular security reviews and tests of our systems are conducted.
• Data Minimization: Only the information necessary to provide services is collected.

While we strive to ensure the highest level of security, no system on the internet is completely secure. We therefore ask you to keep your password confidential and avoid logging in on unfamiliar devices.

6. Cookie Policy

mbajee uses cookies and similar technologies on its website. Cookies are small data files stored on your device. We use the following types of cookies:

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login, session management, and security functions are not possible. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies remember your preferences and provide a personalized experience. You can control these cookies through your browser settings.

6.3 Analytical Cookies

These cookies help us understand how users interact with the website, which helps us improve the quality of our services.

7. Your Rights

As a user of mbajee, you have a number of important rights over your own information:

• Right of Access: You may request to view the information we hold about you at any time.
• Right to Rectification: You may request that incorrect or incomplete information be corrected.
• Right to Erasure: In certain circumstances, you may request that your information be deleted.
• Right to Restrict Processing: You may ask us to limit the use of your information for specific purposes.
• Right to Portability: You may request your information in a structured format.
• Right to Withdraw Consent: You may withdraw your consent to promotional communications at any time.

To exercise any of the above rights, send an email to [email protected] or contact our 24/7 live chat support.

8. Data Retention Period

mbajee retains your personal information only for as long as it is necessary to provide services or as legally required. Generally:

• Information for active accounts is retained for as long as the account remains open.
• Financial transaction records are retained for a set period after account closure in accordance with applicable law.
• Information relevant to fraud or dispute cases is retained until the case is resolved.
• Marketing preference information is retained until you withdraw your consent.

9. Protection of Minors' Information

mbajee is intended only for those aged 21 or above. We do not knowingly collect information from anyone under the age of 21. If we learn that a minor's information has been collected by mistake, we will immediately delete that information and close the associated account. If a parent or guardian believes that their minor child has opened an account on our platform, please notify us immediately at [email protected].

10. Third-Party Websites and Links

mbajee's website may contain links to third-party websites. This Privacy Policy applies only to mbajee.cam. Third-party websites have their own privacy policies and mbajee is not responsible for them. We recommend reading their privacy policies before visiting such external sites.

11. Notice of Policy Changes

mbajee may update this Privacy Policy from time to time. For any significant changes, we will send a notification to your registered email and clearly indicate the update on the website. Continuing to use our services after a change means you are agreeing to the updated policy. We therefore recommend that you visit this page regularly.

12. Contact Us

For any questions, concerns, or requests to exercise your data rights regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support in Bengali is available through the website.

We are committed to resolving all your requests as quickly and completely as possible. Thank you for your trust in mbajee.