mbajee Terms and Conditions

The following terms used in these conditions have specific meanings. These terms apply in both singular and plural forms.

"Platform"

The website, mobile site and all related services operated by mbajee, including online casino, slots, cricket betting and other gaming services.

"User" or "Member"

Any person who has registered on the mbajee platform and is operating an account. By creating an account, the user agrees to comply with all provisions of these terms.

"Wager" or "Bet"

The act of placing money on any game or event on the platform. The applicable rules and calculation method for a successful bet are stated in the description of the relevant game.

"Balance"

The total amount of funds held in the user's account, with cash balance and bonus balance shown separately.

"mbajee Authority"

The organization operating the mbajee platform and its authorized representatives, who are the sole authority for the interpretation and enforcement of these terms.

2.1 Age Requirement

Users must be at least 21 years of age to open an account on the mbajee platform and use any of its services. The platform may request identity documents or proof of age at any time for verification. mbajee reserves the right to hold withdrawals until age verification is completed.

2.2 Account Registration

At the time of registration, users must comply with the following conditions:

• Accurate and complete personal information must be provided, including your real name, date of birth and contact details.
• Each person may open only one account. Creating multiple accounts is strictly prohibited.
• Keeping account information up to date is the user's own responsibility.
• Registering with false or misleading information is strictly prohibited.
• Keeping the account password confidential is solely the user's responsibility.

2.3 Identity Verification

mbajee reserves the right to verify identity at any time as part of the KYC (Know Your Customer) process. Failure to respond to such requests may result in the account being temporarily suspended.

3.1 Account Security

Each user is solely responsible for the security of their account. If unauthorized access or suspicious activity is detected on the account, [email protected] must be notified immediately. mbajee is not responsible for any financial loss resulting from third-party use of an account.

3.2 Changing Account Information

The name registered on an account cannot be changed. To change other information (phone number, email), the support team must be contacted via live chat or email, and identity verification may be required.

3.3 Inactive Accounts

For accounts that remain inactive for an extended period, mbajee may take measures regarding the balance after giving prior notice. The specific inactivity period will be determined by mbajee from time to time.

4.1 Deposit Rules

The currently approved payment methods on the mbajee platform are bKash, Nagad and Rocket. The minimum deposit amount for each method is ৳100 (one hundred taka). Users must use a mobile banking account registered in their own name.

• Providing the correct transaction ID at the time of deposit is mandatory.
• Deposits from third-party accounts are prohibited and such deposits will be returned.
• Deposit amounts are generally credited to the account quickly; contact the support team if there is a delay.
• mbajee reserves the right to hold a deposit if a fraudulent transaction is suspected.

4.2 Withdrawal Rules

The following conditions apply to withdrawals:

• The minimum withdrawal amount is ৳800 (eight hundred taka).
• The withdrawal process is generally completed within 15 minutes to 2 hours.
• Withdrawals can only be made to the mobile banking number registered on the account.
• KYC verification must be completed before a withdrawal can be made.
• Wagering conditions must be met before bonus funds can be withdrawn.
• mbajee reserves the right to hold a withdrawal while any active investigation is ongoing.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳20,000. For example: depositing ৳1,000 will earn a ৳2,000 bonus for a total balance of ৳3,000; or depositing ৳22,000 will earn the maximum ৳20,000 bonus for a total balance of ৳42,000.

5.2 Wagering Requirements

To withdraw the welcome bonus, a turnover of 25 times (25x) the bonus amount must be completed. For example, receiving a ৳2,000 bonus means a total of ৳2,000 × 25 = ৳50,000 in bets must be placed. The bonus balance cannot be withdrawn before the wagering requirements are met.

5.3 General Bonus Rules

• Each user will receive the welcome bonus only once.
• If a bonus code is available, it must be entered correctly at the time of deposit, as it may not be possible to add it later.
• If a bet placed with bonus funds is cancelled, the associated bonus will be forfeited.
• When a promotional offer expires, the associated bonus will automatically expire.
• VIP cashback and other rewards may be subject to separate terms and conditions.
• mbajee reserves the right to change or discontinue any promotion at any time.

5.4 VIP Program

The mbajee VIP program has four tiers: Bronze, Silver, Gold and Platinum. The weekly cashback rate increases as you reach higher tiers. VIP benefits may change at the discretion of mbajee.

6.1 General Betting Rules

• Once a bet is confirmed, it cannot be cancelled or changed.
• If an abnormal result occurs due to a technical error, mbajee reserves the right to cancel the relevant bet.
• A bet will not be accepted if there is insufficient balance in the account.
• Winnings will be credited to the account after verification.

6.2 Sports Betting

All sports betting, including cricket betting, is subject to the specific rules of each market. If a match is cancelled or suspended, bets are generally voided and stakes are returned, though different rules may apply in certain circumstances. Specific rules apply to each tournament for betting on IPL, BPL, T20 World Cup and other international tournaments.

6.3 Casino Games

All casino games are independently tested and operated on a fair play basis. Game outcomes are determined by a Random Number Generator (RNG). It is advisable to read the description and payout information for a game before playing.

6.4 Live Casino

For live casino games from various providers including Evolution Gaming and Ezugi, an attempt will be made to preserve the game state if a disconnection occurs due to a technical issue. However, mbajee is not responsible for any loss resulting from a disconnection.

The following activities are strictly prohibited on the mbajee platform and may result in permanent account closure:

7.1 Fraud and Deception

• Claiming bonuses by creating multiple accounts.
• Operating an account using another person's identity.
• Providing false or misleading transaction information.
• Attempting to manipulate the platform's software or systems.

7.2 Money Laundering

Using the mbajee platform for the purpose of money laundering is strictly prohibited. We reserve the right to notify the relevant authorities in the case of suspicious transactions.

7.3 Technical Abuse

• Placing bets using automated software, bots or scripts.
• Intentionally exploiting platform vulnerabilities or bugs.
• DDoS or other cyber attacks.
• Attempting unauthorized access to other users' accounts.

8.1 Commitment to Responsibility

mbajee believes that gambling should be an entertainment activity, not a means of financial solution. We encourage all users to play responsibly.

8.2 Self-Limits

Users may request the following limits for themselves via live chat or email:

• Daily, weekly, or monthly deposit limits.
• Self-exclusion for a specified period.
• A request to temporarily suspend the account.

8.3 Age Verification

mbajee is firmly committed to protecting minors from gambling. It is advised that parental control software be used to prevent younger family members from accessing the platform on any device.

For more details on responsible gaming, please read our Responsible Gaming page.

9.1 Data Collection and Use

mbajee collects users' personal information to operate the service, ensure security, and meet legal obligations. We never sell user data to third parties.

9.2 Data Protection

The platform uses SSL encryption technology, which keeps all transactions and personal information secure. We follow international best practices in data protection.

9.3 Cookies

mbajee uses cookies to keep the website functioning and to improve the user experience. By using the platform, you agree to the cookies policy.

For detailed privacy information, please visit our Privacy Policy page.

10.1 Service Limitations

The mbajee platform is provided on an "as-is" basis. mbajee is not liable for issues arising from the following:

• Internet connection problems or faults with the user's device.
• Disruptions to third-party payment systems.
• Force majeure events such as natural disasters, government restrictions, etc.
• Unavailability of the platform during scheduled maintenance periods.

10.2 No Guarantee of Winnings

The risk of financial loss always exists in gambling. mbajee never guarantees winnings or any specific outcome. Users use the platform with full awareness of their own risk.

10.3 Maximum Liability

In any circumstances, mbajee's liability will be limited to the amount of money involved in the transaction in question.

11.1 Closure by User

Any user may request the closure of their account at any time. It is the user's responsibility to withdraw any available balance before the account is closed.

11.2 Suspension by mbajee

mbajee may temporarily or permanently suspend an account for the following reasons:

• Suspicion or evidence of a breach of these terms and conditions.
• Incomplete KYC verification.
• Suspicion of fraudulent activity.
• Suspicion of money laundering or other illegal activities.
• Instructions from legal or regulatory authorities.

11.3 Forfeiture

In the event of a serious breach of the terms and conditions, all balances in the account (both cash and bonus) may be forfeited. mbajee reserves the right to make this decision unilaterally.

12.1 Complaints Process

In the event of any dispute or complaint, please first contact our support team via 24/7 live chat or by emailing [email protected]. The support team will provide full assistance in Bengali.

12.2 Resolution Timeframe

After receiving a complaint, the mbajee team will complete the investigation and communicate a decision within a reasonable time. Additional information may be requested in complex cases.

12.3 Final Decision

In all disputes, the decision of the mbajee team will be considered final and binding, while always adhering to the principles of fairness and transparency.